Shipping & Returns

Shipping is based on weight - calculated at checkout

 we offer free delivery for orders over £30 (UK mainland exc N.I)

We aim to dispatch your order within 1-2 days.

Please ensure you have entered your address correctly as we can not be responsible for orders that do not arrive due to an error in address. 

We will provide you with tracking information once your order has been dispatched, please allow up to 5 days for it to arrive at your door due to the current Covid-19 situation. 

The uttermost care is taken when wrapping orders for posting. Should your purchase arrive damaged, please contact cocoglowcandles@gmail.com including a description of the damage and photographic evidence, within 7 days of arrival. 

The products and packaging must be returned in an unused condition. Any product and packaging that is returned in a used condition (other than the damage already described) will not be deemed faulty/damaged.

 If appropriate, a refund will be given within 48 hours or a replacement will be sent to you. 

Unfortunately, we cannot accept refunds for change of mind.

We want you to be really happy with your purchase so please get in touch with us and we will do all we can to ensure you're a satisfied customer!

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